Frequently Asked Questions
Everything you need to know about bringing timeless quality into your home.
What is the typical shipping timeframe for furniture orders?
Standard furniture orders are processed within 3-5 business days. Delivery typically takes 2-3 weeks depending on your location, as we use specialized white-glove carriers to ensure your pieces arrive in perfect condition.
Do you offer international shipping for home decor?
Currently, Traditions ships to the contiguous United States and Canada. We are working on expanding our logistics network to include international destinations in the near future.
What is your return policy for home textiles and accessories?
We accept returns on unused textiles and accessories within 30 days of delivery. Items must be in their original packaging with all tags attached to be eligible for a full refund.
Are your wooden furniture pieces made from sustainable materials?
Yes, we prioritize sustainability. 90% of our wooden collections are crafted from FSC-certified solid wood and reclaimed timber, finished with low-VOC stains to ensure safety for your home and the environment.
How can I track the status of my custom upholstery order?
Once your custom order enters production, you will receive a unique tracking link via email. This portal provides real-time updates from the workshop floor to the final delivery to your doorstep.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger furniture purchases.